Ferro Weathervanes - Policies - Ferro Weathervanes

Please Note:

>Many Products sold on this site are handcrafted so no two pieces are ever alike. The natural variations that occur between the pieces make every piece unique.

>As all our products are hand made and most custom it is very difficult to pinpoint when
pieces will be completed but we do our best to stick to our quoted timelines.

>Customer service: Email ferrovanes@gmail.com or or call 401-297-9560.

Payments & Deposits:

All products that will be delivered within one month must be paid in full. A deposit of 1/3 is required for all other orders. To pay by check, submit your order then mail in your check. All checks are cashed immediately. Please make checks payable to Ferro Weathervanes. Mail a personal, business, or cashiers check with the total or prearranged deposit amount. Please allow time for personal checks to clear. All orders must be paid in full at pickup or before delivery. You can request to pay by credit card through PayPal if an item is in stock. Custom orders are not scheduled until deposit is paid.

Shipping:

Shipping Charges are calculated by zip code. Cupola Plans and small items are mailed through United States Postal Service. Most other items are shipped by UPS. Included in shipping charge is packing charge, materials charge, labor charge, shipper charge, and insurance. Larger Items will be shipped freight. Freight shipments are quoted separately. You will be contacted with the details and charges. Wooden crates are an additional charge. Shipping, insurance, crating, and handling charges are non-refundable. Items to international locations will be shipped either UPS or USPS and additional charges will be required (see next section). Over sized packages will be charged accordingly and will be above charges shown.

Freight:

When a product is too large for UPS, it is packed to ship by truck freight. We have tried to be as accurate as we can with which products must go freight. We reserve the right to adjust as necessary once a product is packed if it will go UPS or Freight. Packing charges are due on completion but Freight charges will be collect on arrival.

International Orders:

We have our products throughout the world and we are glad to ship to any country where it is legal for us to do so. Please send your detailed order without shipping charges as directed. All International orders are reviewed to be accepted for approval. An approval with estimated shipping cost will be returned by email. Accurate shipping charges are determined once your order is packed. You will be invoiced for the amount at that time with any additional instructions necessary. Physically small items are mailed through the United States Postal Service. Larger items are sent either Air Freight, when possible, or by sea. We work hard to find the best way to suit your needs.

Lifetime Guarantee on Hand Sculpted Weathervanes:

We are proud of our workmanship and want you to be assured we will always do what is necessary to maintain the integrity of our product as long as we possibly can. All Ferro Hand Sculpted weathervanes will be examined and repaired at our cost as we believe necessary. It is the responsibility of the customer to get their weathervane to us for inspection and repair. We will examine and repair, at our cost, any damage incurred from workmanship. We do not warranty any damage due to storms. Finishes are not part of this guarantee. Email for a quote if re-gilding is needed.

Return Policy:

Ferro Weathervanes is proud of the reputation it has for providing exceptional quality and service. We endeavor to ship all goods promptly, and give careful attention to packing. If there are any problems or questions, please email all details to FerroVanes@gmail.com.

We make our grateful acknowledgements to our customers and friends for past favors, and trust to merit their future patronage.

Returns must be made within 60 days of receipt. No refunds thereafter.
Shipping, insurance, crating, and handling charges are non-refundable.
Do not file a claim with carrier if there is damage. Call Ferro Weathervanes immediately.
An authorization must be obtained before merchandise can be returned.
Once authorization is obtained we will arrange pickup/claims processing, etc.
We will not be responsible for shipping charges or claims without a return authorization.
Carefully re-pack merchandise in original packaging if it is to be returned.

*Ferro Weathervanes has the right to charge a restocking fee on any returns

Refunds:

Refunds must be requested in writing within 90 days of receiving product. Absolutely no refunds beyond 90 days.

Product must be returned before a refund is issued.

Deposits are non refundable once work on a project begins.

If an order is marked as delivered on shipper tracking but you can not find it, check the property thoroughly and check with all neighbors. Most of the time it is found. If it is still missing, report the missing package to us. Absolutely no refunds are given after 90 days. Before 90 days we will split the value of the order, minus shipping, 50/50 and you will receive a 50% refund or you can pay 50% of the weathervane’s value for a replacement.

Allow up to 30 days for a refund to be processed.

Taxes:

It is the responsibility of the buyer to report and pay sales tax on their purchase wherever required. Ferro Weathervanes has a physical presence in Rhode Island only and is exempt for sales tax through both the Enterprise Zone and Artists acts.

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Ferro Weathervanes – Policies